Privacy Policy

1. Information We Collect

1.1 Information You Provide:

• Email address (for account creation)
• Name and professional information (during onboarding)
• Photos and content you upload
• Payment information (processed securely by our payment processor)

1.2 Information Collected Automatically:

• Device and browser information
• IP address
• Usage data and analytics
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Process your payments
• Send transactional emails (account, videos, receipts)
• Respond to support requests
• Analyze usage patterns to improve the Service
• Detect and prevent fraud

3. Service Providers

We work with trusted service providers who assist us in operating the Service. These providers process data on our behalf and are contractually obligated to protect your information. Categories of service providers include:

• Payment Processors: Process subscription payments and handle billing information securely
• AI and Video Processing Services: Generate motion effects and render videos from your uploaded photos
• Cloud Infrastructure Providers: Store and deliver your uploaded content and generated videos
• Email Delivery Services: Send transactional emails such as account notifications and video completion alerts
• Analytics Services: Help us understand how users interact with the Service to improve functionality

We carefully select service providers who maintain appropriate security measures and comply with applicable data protection regulations. These providers are only permitted to use your data as necessary to perform services on our behalf.

4. Data Retention

• Account data: Retained while account is active
• Uploaded content: Retained until you delete it or close your account
• Generated videos: Retained according to your subscription plan
• Analytics data: Aggregated and anonymized over time

5. Data Security

We implement appropriate security measures to protect your data, including:

• Encryption in transit (HTTPS/TLS)
• Secure cloud infrastructure
• Access controls and authentication

However, no method of transmission is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of marketing communications

To exercise these rights, contact support@reel-e.ai

7. Cookies

We use cookies for:

• Authentication and session management
• Analytics and performance monitoring
• Feature functionality

You can control cookies through your browser settings.

8. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it.

9. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal information)
• Right to non-discrimination

To submit a verifiable consumer request, email us at support@reel-e.ai with "CCPA Request" in the subject line. We will verify your identity by confirming information associated with your account before processing your request.

10. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

10.1 Legal Basis for Processing:

• Contract: Processing necessary to provide the Service you requested
• Legitimate Interests: Processing for fraud prevention, security, and service improvement
• Consent: Where you have provided explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with applicable laws

10.2 Your GDPR Rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@reel-e.ai. We will respond to your request within 30 days.

10.3 International Data Transfers:

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach, where feasible and required by law
• Provide information about the nature of the breach and categories of data affected
• Describe measures taken or proposed to address the breach and mitigate potential adverse effects
• Notify relevant supervisory authorities as required by applicable law

12. International Users

Our Service is operated in the United States. By using the Service, you consent to the transfer of your information to the United States.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or Service notification.

14. Contact Us

Questions about this Privacy Policy? Contact us at support@reel-e.ai

Reel-E LLC