Terms of Service

1. Acceptance of Terms

By creating an account, starting a trial, subscribing, or otherwise using Reel-E, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

2. The Service

Reel-E is a listing marketing platform for real estate professionals. From property photos you provide, the Service produces cinematic listing videos using artificial intelligence and automated processing, and it offers related tools, including AI-generated camera motion and animation, a photo editor with virtual staging, AI voiceover narration, a music library and AI music generation, text and branding overlays, shareable listing websites and video links, lead capture forms, listing analytics, and managed listing domains.

We continually change and improve the Service. We may add, change, limit, or remove features at any time. Features we label as beta, preview, or early access are provided for evaluation and may change or be withdrawn without notice.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use this Service. By using the Service, you represent and warrant that you meet these requirements.

4. Accounts and Sign-In

Reel-E uses passwordless sign-in: a one-time code sent to your account email, or a supported third-party sign-in such as Google. You are responsible for keeping access to your email account and sign-in methods secure, for keeping your account information accurate, and for all activity under your account. Do not forward sign-in codes to anyone. Tell us promptly at support@reel-e.ai if you believe your account has been accessed without your permission.

5. Account Types and Usage Restrictions

5.1 Individual Accounts: Standard subscription plans (Essential, Growth, Pro) are intended for individual use only. Each account is licensed to a single individual user.

5.2 Prohibited Multi-User Usage: You may NOT share your account credentials or sign-in codes with others, use a single account for multiple users, teams, or organizations, or allow enterprise, brokerage, or team usage under individual subscription plans.

5.3 Enterprise and Team Plans: Organizations, brokerages, teams, or any entity requiring multiple users must contact us for an enterprise agreement. Using individual plans for team or enterprise purposes is a violation of these Terms and may result in immediate account termination without refund.

5.4 Account Auditing: We reserve the right to monitor account usage patterns and to suspend or terminate accounts that appear to violate the single-user restriction, without prior notice or refund.

6. Your Content and Licenses

6.1 Your Content: "User Content" means everything you upload, import, record, type, or otherwise provide to the Service, including photos, video, logos, headshots, music and audio, voice recordings, property and listing details, descriptions, scripts, and contact information, and any content you import from a link, listing, or other third-party source. You retain ownership of your User Content.

6.2 License to Reel-E: You grant Reel-E a non-exclusive, worldwide, royalty-free license to host, store, copy, process, analyze, transform, edit, animate, render, create derivative works from (such as motion clips, edited photos, and finished videos), transmit, and display your User Content, and to publicly display and distribute it where you direct us to (for example on a listing website, share link, MLS link, or embed), solely to provide, secure, and support the Service for you. This includes sharing User Content with the service providers that help us operate the Service, as described in our Privacy Policy. The license lasts while your User Content is stored in or published through the Service and ends when it is deleted, except for copies held in backups for a limited period and content you have already shared or published outside the Service. We do not sell your User Content, and we do not use it in our own marketing or advertising unless you opt in as described in Section 6.8.

6.3 YOUR REPRESENTATIONS: YOU REPRESENT AND WARRANT THAT, FOR ALL USER CONTENT YOU UPLOAD OR IMPORT:

• You own it, or you have all licenses, rights, consents, and permissions needed to use it and to authorize Reel-E to use it as described in these Terms, including under any license from a photographer, videographer, brokerage, MLS, listing platform, music rights holder, or other third party;
• You are authorized to market the property shown, and your use complies with any listing agreement, brokerage policy, and MLS rules that apply to you;
• Your User Content does not infringe any third party's intellectual property rights, privacy rights, publicity rights, or other legal rights;
• If your User Content includes images or the voice of any person, you have obtained appropriate releases or permissions from that person;
• If your User Content includes property images, you have appropriate authorization to photograph and use those images commercially.

6.4 Content Responsibility: YOU ARE SOLELY RESPONSIBLE for your User Content and for everything you create, publish, or share with the Service. We do not verify ownership or licensing of uploaded or imported content.

6.5 Watermarks and Copyright Notices: You may use the Service, including the photo editor's custom edits, to remove, crop out, or obscure a watermark, logo, credit line, or other copyright or ownership notice only on content that you own or that the rights holder has given you written permission to alter. You are solely responsible for any such removal. We may refuse to process, or may remove, any content or edit that we believe removes such a notice without authorization.

6.6 Our Right to Remove Content: We may, without obligation to do so, review, refuse, remove, unpublish, or disable access to any User Content or output that we reasonably believe violates these Terms or the law, infringes someone's rights, or exposes Reel-E or others to harm.

6.7 Feedback: If you send us suggestions or feedback about the Service, we may use them without restriction or compensation to you.

6.8 Optional Marketing Use (Opt-In Only): We do not use your User Content or Outputs in our own marketing or advertising by default. We do so only if you clearly agree, in one of these two ways:

• Testimonial videos. If you send us a video testimonial through our review rewards and tick the box that lets Reel-E use it, you grant Reel-E a non-exclusive, worldwide, royalty-free license to copy, edit (for example trim, caption, or resize), display, and distribute that video, including your name, image, and voice as they appear in it, in Reel-E's marketing. That includes our website, social media, email, and paid ads. If we run it as an ad, we label it as coming from a customer who received a free listing. This license is perpetual: it does not expire and it continues after you cancel or delete your account. It covers that video only, not other content in your account. Your reward does not depend on what you say or how you rate us.
• Anything else. We use any other User Content or Outputs, such as a finished video or a listing, in our marketing only after you agree in writing, for example by replying to an email from us that names the content and how we plan to use it.

Permission for any other content, given in writing, can be withdrawn by emailing support@reel-e.ai and applies to future use only. A testimonial video is different: once you send it with the box ticked, the license above stays in place. You can email us to ask that we stop using it, and we will read the request, but we are not required to remove or stop using it, and we do not reverse a reward already given. Before you send a testimonial, make sure that everyone who appears or speaks in it agrees, as Section 6.3 requires.

7. AI Features and Outputs

7.1 Your Outputs: As between you and Reel-E, the videos, edited photos, narration, descriptions, and other results the Service generates for you ("Outputs") are yours to use, subject to your compliance with these Terms and to any third-party rights in the User Content they were made from. Because AI systems can produce similar results for different users, Outputs are not guaranteed to be unique, and you receive no rights in similar results generated for others.

7.2 Music: Tracks from the Reel-E music library, and tracks generated for you with the Service's AI music tools, are licensed to you for use as the soundtrack of videos you make with the Service, including when you publish those videos on social platforms, websites, and MLS listings. You may not extract, resell, sublicense, or distribute these tracks on their own, or register them with a content identification system. Music you upload yourself is User Content and is covered by your representations in Section 6.3.

7.3 AI Output May Be Wrong: The Service uses artificial intelligence and automated processing, which may produce inaccurate, incomplete, or imperfect results. Among other things: camera motion and AI animation can distort straight lines or add, remove, or change visual details; photo edits and virtual staging can alter features of a room or property; AI-written descriptions, scripts, features lists, and captions can contain errors; property details that the Service looks up from publicly available sources can be outdated or wrong; and AI voices can mispronounce words. We do not guarantee that any Output is accurate, complete, or a faithful representation of a property, or that it is suitable for any particular purpose.

7.4 You Must Review Before Publishing: You are responsible for reviewing every Output, and every detail shown on a listing website, before you download, publish, share, or otherwise use it, and for correcting anything that is inaccurate or misleading.

7.5 Digitally Altered Images: Virtual staging, decluttering, day to twilight changes, AI animation, and other edits produce digitally altered images and video. You are solely responsible for complying with all laws, MLS rules, and brokerage policies that govern the use and disclosure of altered media in real estate advertising, including California Business and Professions Code requirements added by Assembly Bill 723 (2025) and any similar laws where you do business, such as labeling altered images and making the unaltered originals available where required. For each listing website, the Service includes a setting that labels photos edited in our photo editor (as virtually staged or digitally altered) and links a page of the original photos. It is on by default for California addresses, off elsewhere, and you can change it. It does not cover every kind of edit or every place you publish, so you must still check what you publish. This and any other labeling, disclosure, or original-photo tool we offer is a convenience only. It is not legal advice and does not guarantee compliance.

7.6 Fair Housing and Advertising Law: You are solely responsible for ensuring that everything you publish or distribute using the Service, including AI-written descriptions and narration, complies with the federal Fair Housing Act, state and local fair housing laws, real estate advertising and licensing rules (including any required license, brokerage, and disclosure information), consumer protection laws, and MLS rules.

7.7 Voices and Likeness: You may not use the Service to imitate the voice or likeness of a real person without that person's consent. If you upload a voice recording, it must be your own voice or one you are authorized to use.

7.8 AI Support Assistant: Our chat, email, and text support may be answered first by an AI assistant, with a human teammate available on request. The assistant's answers are informational only and may be wrong. They do not modify these Terms, and nothing the assistant says creates a refund, credit, discount, exception, or other commitment. Only a written confirmation from a Reel-E team member does. Conversations with the AI Director in the editor may be reviewed by our team and used to improve our AI models and features.

7.9 Service Availability: The availability, speed, and quality of AI processing may vary and depend on technology and providers outside our control. You agree that occasional service interruptions, processing delays, failed generations, or quality variations do not constitute a breach of these Terms.

8. Acceptable Use

You agree NOT to:

• Upload or import content you do not own or have a license to use
• Upload content that infringes or misappropriates third-party rights
• Upload illegal, defamatory, harassing, sexually explicit, or obscene content
• Create or publish misleading listings or deceptive synthetic media, such as images or video that misrepresent a property's condition, size, features, surroundings, or availability
• Publish content that discriminates or expresses a preference or limitation based on a protected characteristic in violation of fair housing or other laws
• Create deepfakes or impersonate any person, brokerage, or organization
• Use the Service for any unlawful purpose or to send spam
• Remove, obscure, or alter the watermark on trial videos, or the "Powered by Reel-E" badge on listing websites other than through a setting your plan includes
• Scrape, crawl, or use automated means to access the Service or listing websites, except for search engines indexing public pages
• Reverse engineer, decompile, or attempt to extract the source code, models, or prompts behind the Service, except where the law does not allow this restriction
• Probe, test, or circumvent security, access controls, rate limits, usage limits, or plan limits, or interfere with the Service or other users
• Resell, rent, or provide the Service to third parties, or use it to build a competing product

9. Subscriptions, Trials, and Payment

9.1 Paid Service: Reel-E is a paid subscription service. There is no free plan. Current plans, prices, listing allowances, and feature limits are shown on our pricing page and at checkout, and the plan you select at checkout is part of your agreement with us. Payments are processed by our payment processor. Prices do not include taxes unless stated, and you are responsible for any applicable taxes.

9.2 Automatic Renewal: Subscriptions renew automatically at the end of each monthly or annual billing period, at the then-current price for your plan and billing interval, until you cancel. By subscribing, you authorize us to charge your payment method on file for each renewal, and for any add-ons you buy, without further action from you. If you are on an annual plan, we email you a reminder about 30 days before each annual renewal. You can cancel online at any time as described in Section 9.10.

9.3 Free Trial: New subscribers may be offered a 7-day free trial. A valid payment card is required to start it. Trials are available once per account; an account that has already used a trial subscribes at full price. Unless you cancel before the trial ends, your card is charged automatically when the trial ends for the plan and billing interval you selected, and your subscription then renews as described in Section 9.2. We email you a reminder before the trial converts. If you choose to end your trial early, you are charged at that time. Trial accounts have reduced limits that apply regardless of the plan selected. Videos made during a trial carry a Reel-E watermark and only the watermarked versions can be downloaded, and a listing website published during a trial shows the watermarked video. When a trial converts to a paid subscription, trial projects are re-rendered without the watermark. If you cancel before the trial ends, you are not charged, and trial access continues until the scheduled end of the trial.

9.4 Listing Allowances and Credits: Each plan includes a monthly listing allowance, which resets every month on both monthly and annual billing. Unused listings roll over into a bank, up to the cap for your plan; trial accounts do not accrue rollover, and a downgrade reduces the bank to the lower plan's cap. Photo edit, virtual staging, AI+ animation, and voiceover allowances apply per listing as described on the pricing page. Extra listing credits you buy remain on your account while your subscription is live, and unused credits expire at the end of the current period if your subscription is set to cancel. Allowances, banked listings, and credits have no cash value, cannot be transferred, are not refundable, and do not carry over after your subscription ends except as we choose to restore them.

9.5 Video Edits and Fair Use: Ordinary video edits and re-renders are not counted against a plan allowance while your subscription or trial is active. To protect the Service, we apply rate limits and other safeguards against abusive, automated, or unusually high volume use, and we may delay or limit processing that exceeds them.

9.6 Add-Ons: Add-ons require a live paid subscription and are not available during a trial or while a payment is failing. Recurring add-ons are billed monthly with your subscription. Upgrading your plan ends recurring add-ons, and downgrading or cancelling ends them at the close of the current billing period.

9.7 Plan Changes: Upgrades take effect immediately and are prorated; the amount is shown before you confirm. Downgrades take effect at the end of the current billing period.

9.8 Pausing: A live paid subscription can be paused for 1, 2, or 3 months. Pausing is not available during a trial, and a cooldown applies before another pause can start. While paused, no subscription payments are collected, except that an annual renewal falling inside the pause is charged when the pause ends. While paused, your listing websites, MLS links, and hosted video links are offline.

9.9 Failed Payments: If a payment fails, your account enters a payment hold. While it lasts, creating and editing videos, publishing, and clean downloads are paused. If a renewal payment fails on a subscription you have already paid for, listing websites, MLS links, and video links you have already published stay online for 3 days from the failed payment and then go offline if the payment has not succeeded. If the first payment after a free trial fails, those websites and links go offline immediately. Content is not deleted because of a payment hold, and everything that was paused or taken offline returns once a payment succeeds. We and our payment processor may retry the charge. If payment is not resolved, your subscription may be cancelled.

9.10 Cancellation: You may cancel your subscription at any time from Account & Billing. Cancellation takes effect at the end of your current billing period, and you will retain access to the Service until then; you will not be charged again. Until the period ends, you can undo the cancellation. After it ends, you must subscribe again to regain access.

9.11 NO REFUNDS: ALL SALES ARE FINAL.

We do not offer refunds for any subscription payments, partial billing periods, add-ons, or unused listings or credits. By subscribing, you acknowledge and agree that, apart from the refunds described in this Section and in Section 11, you are not entitled to any refund for any reason, including but not limited to:

• Cancellation of your subscription;
• Unused listings, credits, or features;
• Dissatisfaction with the Service or its Outputs;
• Technical issues or service interruptions.

We do refund a charge that was made twice for the same thing, a charge you did not authorize, and a charge that was a billing error on our side. If this happened to you, email support@reel-e.ai with the date and amount. This Section also does not limit any refund that applicable law requires, or the automatic domain refunds described in Section 11. If you subscribed during a trial period, you may cancel before the trial ends to avoid charges; once your trial converts to a paid subscription, no refunds will be issued. Any refund or credit we choose to give is a one-time courtesy at our sole discretion and does not waive this section.

9.12 Price Changes: We may change prices for plans and add-ons. We will email you at least 30 days before a price change applies to your subscription, and the new price takes effect at your first renewal after that notice period ends. If you do not agree, you may cancel before that renewal.

9.13 Payment Disputes: If you believe a charge is wrong, contact us at support@reel-e.ai first so we can review it. If you dispute a charge with your bank or card issuer, your subscription is cancelled as soon as the dispute is opened: paid features, clean downloads, listing websites, MLS links, and video links end at that time, and no further charges are made. Content is not deleted because of a dispute. A dispute decided in your favor does not reinstate the cancelled subscription; you may subscribe again at any time.

9.14 Custom Agreements: If you have a separate written enterprise or custom-priced agreement with us, its pricing and entitlements control where they differ from this Section.

9.15 Review Rewards: When we offer it, a subscriber who has finished a project can earn free listings by posting a review of Reel-E on a review site we name (currently G2 or Capterra) or by sending us a video testimonial. Each reward can be earned once per site or video, and the amount is the same whatever you say or rate us. We check that the review or video exists and is yours, using automated tools that read the screenshot or video you send, and by hand. We may keep checking that a review stays live, and we may decline a claim that is not genuine. If you finish every reward we offer, we may add a bonus of extra listings. You must write your own honest review and follow that site's rules, which may require you to say that you received a reward. Reward listings are added as listing credits, which have no cash value and expire if unused after the current listing period and the next one. We do not reward reviews on sites that ban rewards. A testimonial video is also covered by Section 6.8.

10. Listing Websites, Share Links, and Leads

10.1 Publishing: The Service lets you publish listing websites and share videos through hosted links, MLS links, and embeds. You decide what to publish, and you are the publisher of that content and responsible for it.

10.2 Availability Depends on Your Subscription: Published listing websites, MLS links, and hosted video links are available only while your subscription or trial is in good standing. They go offline automatically if your subscription ends, is paused, or enters a payment hold. If they went offline because your subscription ended, paused, or had a payment hold, they come back online automatically when you subscribe again, resume, or pay. Deleting your account takes them offline, and they do not come back on their own.

10.3 Reel-E Badge: Listing websites display a "Powered by Reel-E" badge unless your plan includes the setting that removes it.

10.4 Web Addresses: Listing website addresses are unique across the Service. Changing an address breaks links shared under the old one. We may change, disable, or reclaim an address that is misleading, infringes someone's rights, or violates these Terms.

10.5 Leads: Listing websites can include a contact form, which you can turn off. When a visitor submits it, we collect and deliver that information to you on your behalf, by email and in your account. You are responsible for how you use lead information and for complying with the laws that apply to contacting leads, including privacy, anti-spam, and telemarketing laws. We apply spam and rate limiting, and we do not guarantee that every submission will be delivered or that any lead is genuine.

10.6 Analytics: Listing analytics show visits, traffic sources, devices, and similar measures. They exclude your own visits, are estimates, and may be incomplete. Raw visit events are kept for 90 days.

10.7 Other Platforms: How social networks, MLS systems, search engines, and listing portals display, crop, compress, or preview content you post to them is controlled by those platforms, not by Reel-E.

10.8 Seller Reports and Weekly Emails: You can create a private report link that shows a seller how a listing is doing (visits, inquiry counts, and where visitors came from, without visitor names or contact details). You can also have us email that recap to the seller each week. If you turn the email on, you confirm that the seller agreed to receive it. We send it only for a published site and only in a week with activity, each email has an unsubscribe link, and we do not send to an address that has unsubscribed. You are responsible for the address you give us, and you can turn the report link or the email off at any time.

11. Managed Listing Domains

11.1 Reel-E Domains Only: You can buy a web domain for a listing website only through Reel-E's own registrar integration. Only .com domains are offered, premium domains are not available, and each listing can have one domain. You cannot connect a domain you registered elsewhere. Buying a domain requires an active or trialing subscription.

11.2 Registration and Your Right to Use: Reel-E registers the domain with our domain registrar and is the registrant of record. You receive the exclusive right to use the domain for your listing website for as long as the domain remains paid and active on your account. Reel-E handles registration, DNS, SSL certificates, and renewals. Domain registrations are also subject to the rules of the domain registry and registrar, and we may suspend or disable a domain when those rules, the law, or an abuse complaint requires it.

11.3 No Transfer: Managed listing domains are not transferable. Because the domain is registered and administered by Reel-E, it cannot be transferred to you, to another registrar, or to a third party, and it is not portable if you stop using Reel-E. If you need a domain you control, register it with another registrar and use it outside Reel-E.

11.4 Price and Renewal: A managed listing domain is billed per year per domain at the price shown when you buy it (currently $49 per year). This charge is separate from your Reel-E subscription and is not included in any plan. The first term is charged at purchase. Renewal is on by default: each renewal is charged to your payment method on file, starting about 45 days before the current term ends, until you turn renewal off or your subscription ends (Section 11.6). If a renewal has not been completed, we email you reminders about 30 and 7 days before the domain expires. Turning off renewal keeps the domain active through the term you have already paid for; the domain then expires and stops resolving. We may be unable to renew a domain, for example if the registrar's renewal cost rises beyond what we can offer; in that case the domain expires at the end of its paid term.

11.5 Refunds: Because domain registrations cannot be reversed once completed at the registrar, amounts paid for a registered domain term are non-refundable. If we are unable to complete a registration or a paid renewal, the corresponding domain charge is refunded automatically. If you dispute a domain charge, renewal is turned off.

11.6 When Your Subscription or Listing Ends: Your listing website is served on your managed domain only while your Reel-E subscription is active and the listing is published. If your subscription ends, we do not renew the domain. When a renewal comes due (about 45 days before the domain expires) and your subscription has ended, we email you that the domain will not renew and when it expires, and we do not charge the renewal. If you subscribe again before the domain expires, renewal resumes. Otherwise the domain expires at the end of its paid term. A paused subscription or a payment hold does not end your subscription, so renewal continues and the domain does not serve your listing until you are active again. Once the associated listing, or your account, has been deleted, renewal is turned off and the domain expires at the end of its paid term.

12. Third-Party Services and Imports

The Service works with third-party services, such as sign-in providers, payment processing, AI and media processing providers, and hosting. It may also offer ways to bring in photos or listing information from third-party websites, listing links, or public sources. Those services and sources are not controlled by Reel-E, and we do not guarantee that any import or integration will be available, complete, accurate, or keep working. You are responsible for having the right to use anything you import and for complying with the terms of the third-party sites and services you use with Reel-E. If you add a link to a third-party service, such as a 3D tour from another provider, that content is hosted and controlled by that provider, and you are responsible for having the right to show it. Your use of a third-party service is governed by that service's own terms.

13. Content Retention and Deletion

13.1 While Your Account Is in Good Standing: Your projects, photos, and videos are kept while your subscription or trial is active, and also while it is paused or in a payment hold.

13.2 After Your Subscription Ends: If your paid subscription ends, your projects are kept for at least twelve (12) months, after which they may be permanently deleted. Projects from a trial that ended without converting may be permanently deleted 180 days after the trial ends, and watermarked projects from accounts that never subscribed may be permanently deleted 90 days after creation. We send email notice to your account email before any scheduled deletion, about 30 days and again about 7 days ahead. Subscribing again before deletion stops the deletion and restores access to your projects, and listing websites taken offline because your subscription ended are republished automatically. We may keep content longer where the law requires it, to resolve a billing dispute, or to protect the Service.

13.3 Deleting Your Account: You can delete your account yourself once your subscription has been cancelled. Deleting your account ends your access and takes your listing websites and links offline immediately, and your projects, photos, videos, branding, and listing websites are scheduled for permanent deletion 30 days later. During that window we may, but are not required to, restore the account at your request.

13.4 After Deletion: Revision history is not retained after deletion. Deleted content may persist in backups for a limited period, and copies cached outside our systems (such as search engine caches, social platform link previews, or previously shared links) may remain accessible for a period after deletion until those caches expire.

13.5 Keep Your Own Copies: Reel-E is not a backup or archive service. Download and keep copies of any photos and videos you need.

14. Reel-E Intellectual Property

14.1 Our IP: Reel-E, our logo, the Service, its software, design, templates, music library, and features are owned by Reel-E LLC or its licensors and are protected by intellectual property laws. You may not use our name or branding without permission.

14.2 Your Right to Use the Service: Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own real estate marketing. All rights not expressly granted are reserved.

15. Copyright Complaints

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. If you believe content on the Service infringes your copyright, send a notice to support@reel-e.ai with "Copyright Notice" in the subject line, including: your physical or electronic signature; identification of the copyrighted work; identification of the infringing material and where it appears (such as the listing website address); your contact information; a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

If your content was removed because of a notice and you believe that was a mistake, you may send a counter-notice to the same address, including your signature, identification of the removed material and where it appeared, a statement under penalty of perjury that you have a good faith belief it was removed by mistake or misidentification, and your name, address, and phone number with your consent to the jurisdiction of the federal court for your address. We may terminate the accounts of repeat infringers.

16. Suspension and Termination

We may suspend or terminate your account, unpublish your content, or limit your access to the Service, with or without notice, if you violate these Terms, if your use creates legal risk or harm for Reel-E or others, if required by law, or if you engage in fraud or payment abuse. Upon termination, your right to use the Service ceases immediately. If we terminate your account for a violation of these Terms, you are not entitled to a refund. You may stop using the Service at any time by cancelling your subscription and deleting your account. Sections that by their nature should survive termination, including Sections 6.2 through 6.8, 7, 9.11, 13, and 14 through 29, survive.

17. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, THAT OUTPUTS WILL BE ACCURATE OR COMPLY WITH ANY LAW OR MLS RULE, OR THAT USING THE SERVICE WILL PRODUCE ANY PARTICULAR NUMBER OF VIEWS, LEADS, OR SALES.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REEL-E LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, COMMISSIONS, DATA, USE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you. In that case, our liability is limited to the fullest extent the law allows.

19. Indemnification

You agree to indemnify, defend, and hold harmless Reel-E LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Service;
• Your User Content, and the Outputs you publish, share, or distribute;
• Your listing websites and your handling of lead information;
• Your violation of these Terms, or of any law or MLS rule, including fair housing, real estate advertising, and altered-image disclosure requirements;
• Your violation of any third-party rights.

20. Changes to the Service and These Terms

We may modify these Terms at any time. When we make material changes, we will notify you by email or through the Service before they take effect and update the "Last Updated" date above. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

21. Governing Law

These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles.

22. Dispute Resolution

22.1 Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.

22.2 Arbitration Location and Procedure: The arbitration shall be conducted in Cheyenne, Wyoming, or at another mutually agreed location. The arbitration shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

22.3 Class Action Waiver: YOU AND REEL-E LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

22.4 Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

22.5 Opt-Out: You may opt out of this arbitration agreement by sending written notice to support@reel-e.ai within thirty (30) days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.

23. Force Majeure

Reel-E LLC shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, labor disputes, equipment or third-party software or service failures, power outages, internet or telecommunications failures, or cyberattacks.

24. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

25. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

26. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

27. SMS Terms

When you opt in through an unchecked SMS consent box, you authorize Reel-E to send recurring automated text messages to the mobile number you provide. Messages may include project-ready alerts, account, billing, and support updates, helpful tips, product news, and promotional offers.

Service-message frequency varies. Marketing messages are limited to 4 per month. Message and data rates may apply. Reply STOP to opt out of all Reel-E texts or HELP for help. Consent is not a condition of purchase. You may also turn texts off in your account settings. Your carrier is not liable for delayed or undelivered messages. Our Privacy Policy explains how we handle your phone number and SMS consent data.

28. Electronic Communications

You agree that we may send you notices, receipts, disclosures, and other communications electronically, by email to your account address or through the Service, and that these satisfy any requirement that they be in writing. Account, billing, and legal emails are part of the Service and cannot be switched off while you have an account.

29. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Reel-E LLC regarding the Service. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service, including statements made by our support assistant. Except for changes we make under Section 20, no amendment to or modification of these Terms shall be binding unless in writing and signed by an authorized representative of Reel-E LLC.

30. Contact

Questions about these Terms? Contact us at support@reel-e.ai

Reel-E LLC