Last Updated: January 3, 2025
Welcome to Reel-E ("Service"), operated by Reel-E LLC ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms of Service.
By using Reel-E, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.
Reel-E is an AI-powered real estate video generation platform. Users upload property photos, and our Service creates showcase videos using artificial intelligence and automated processing.
You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
5.1 Individual Accounts: Standard subscription plans (Pay Per Video, Unlimited) are intended for individual use only. Each account is licensed to a single individual user.
5.2 Prohibited Multi-User Usage: You may NOT share your account credentials with others, use a single account for multiple users, teams, or organizations, or allow enterprise, brokerage, or team usage under individual subscription plans.
5.3 Enterprise and Team Plans: Organizations, brokerages, teams, or any entity requiring multiple users must contact us for an enterprise agreement. Using individual plans for team or enterprise purposes is a violation of these Terms and may result in immediate account termination without refund.
5.4 Account Auditing: We reserve the right to monitor account usage patterns and terminate accounts that appear to violate the single-user restriction without prior notice or refund.
6.1 Your Content: You retain ownership of photos and content you upload ("User Content").
6.2 License Grant: By uploading content, you grant Reel-E a non-exclusive, worldwide, royalty-free license to use, process, transform, store, and display your User Content solely to provide the Service.
6.3 YOUR REPRESENTATIONS: YOU REPRESENT AND WARRANT THAT:
6.4 Content Responsibility: YOU ARE SOLELY RESPONSIBLE for your User Content. We do not verify ownership or licensing of uploaded content.
You agree NOT to:
7.1 Billing: Subscriptions are billed on a recurring basis. By subscribing, you authorize us to charge your payment method.
7.2 Trials: Trial subscriptions, if offered, are one-time only per user.
7.3 Credits: Credits expire according to the terms of your subscription plan.
7.4 Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your billing period. You will retain access to the Service until your billing period ends.
7.5 NO REFUNDS: ALL SALES ARE FINAL.
We do not offer refunds for any subscription payments, partial billing periods, or unused credits. By subscribing, you acknowledge and agree that you are not entitled to any refund for any reason, including but not limited to:
7.6 Trial Period: If you subscribed during a trial period, you may cancel before the trial ends to avoid charges. Once your trial converts to a paid subscription, no refunds will be issued.
8.1 Our IP: Reel-E, our logo, and Service features are our intellectual property. You may not use our branding without permission.
8.2 Output: Videos generated by the Service using your User Content are yours to use, subject to your compliance with these Terms.
9.1 The Service uses artificial intelligence and automated processing technologies which may produce imperfect results. We do not guarantee specific output quality, accuracy, or results.
9.2 AI-generated content may contain visual artifacts, processing errors, unexpected results, or other imperfections inherent to automated content generation.
9.3 The availability, performance, and output quality of AI processing may vary and is subject to technological limitations beyond our control.
9.4 You acknowledge that the Service relies on complex automated systems and agree that occasional service interruptions, processing delays, or quality variations do not constitute a breach of these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REEL-E LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Reel-E LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:
We may terminate or suspend your account at any time for violations of these Terms. Upon termination, your right to use the Service ceases immediately.
We may modify these Terms at any time. Material changes will be communicated via email or Service notification. Continued use after changes constitutes acceptance.
These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles.
16.1 Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.
16.2 Arbitration Location and Procedure: The arbitration shall be conducted in Cheyenne, Wyoming, or at another mutually agreed location. The arbitration shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
16.3 Class Action Waiver: YOU AND REEL-E LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
16.4 Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.
16.5 Opt-Out: You may opt out of this arbitration agreement by sending written notice to support@reel-e.ai within thirty (30) days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.
Reel-E LLC shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, labor disputes, equipment or third-party software failures, power outages, internet or telecommunications failures, or cyberattacks.
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Reel-E LLC regarding the Service. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service. No amendment to or modification of these Terms shall be binding unless in writing and signed by an authorized representative of Reel-E LLC.
Questions about these Terms? Contact us at support@reel-e.ai
Reel-E LLC